SUPPORT

ABOUT | UZ

  • What’s the brand? What’s special about this brand?
    A brand that was created, to UNFRAME THE BEAUTY.
    There are a lot of different frames in the beauty industry..but the very first frame that we are trying to unframe is - the disparity that currently exists between quality and value. For UZ, the highest value is happiness, generating a unique experience in each person, every single day.
  • What does UZ mean?
    In Japanese UZ (Oo-Zoo) means a swirl, that has a strong core and keeps spinning. The stronger the core is, the bigger the swirl is. It keeps swirling, spiraling, and evolving. As it grows it involves more people around it. It spreads.
  • Are you going to release other products?
    We are planning on releasing more products that are one and only, something only UZ can create. We will continue to listen to our consumers needs and create something that the world needs.
  • Why did the brand launch in New York?
    We wanted to be based in New York because it is a melting pot of people from all over the world, and there’s so much diversity, and it’s all about individuality - people are proud of who they are and express themselves freely. We thought New York would be a great place for the UNFRAME THE BEAUTY movement. It starts here.

ORDERS | UZ

  • How can I change my shipping address?
    Please email us as soon as possible after placing the order support@uz.team
  • Can I cancel my order?
    Please email us as soon as possible after placing the order support@uz.team
  • Can I return or exchange a product?
    If for any reason you are not completely satisfied with your UZ purchase, you may return the gently unused portion and we will refund your account for the full amount of the purchase or exchange it for another item.
    Exchanges will be offered in the event that the wrong product was shipped, the item is defective, or your order arrived damaged.
    To process this exchange or refund, we ask for a photo detailing the issue and a brief description.
    We will then send a return label and upon arrival to us your refund or exchange will be processed immediately.
    Please email support@uz.team with your order number and the product you’d like to return within 3 weeks of the ship date. Please note that original shipping charges are not refunded.
    Credit card refunds are processed in approximately 5 business days.
  • Where is my order?
    Orders shipped via Standard Service are processed and shipped via DHL / USPS in 1 - 2 business days, depending on product availability.
    Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm
  • Do I need to join "team UNFRAME" to place an order?
    No, you can check out as a guest, but joining team UZ will give you access to order and shipping information. You will also be added to our email distribution list for special offers, news, and other benefits.
  • What forms of payment do you accept?
    We currently accept all major credit cards and PayPal.

PRODUCT | UZ

Shipping

  • Do you ship internationally?
    Unfortunately, we currently do not ship products outside the 50 states.
  • Do you offer free shipping?
    UZ offers FREE standard shipping on all U.S. orders $25 and over (excluding taxes). Shipping for orders under $25 will be charged a flat rate of $3.95 for standard shipping.

Ingredients
EF

[LIP TREATMENT]

  • What does 38C/99F mean?
    We consider your lips would look at its healthiest state when they show natural flush as if revived from within, representing uplifted emotion, flash of happiness. We named it the moment of 38C/99F.
  • What about -4:+5, will different colors change the temperature of my lips?
    -4 to +5 numbers address the color spectrum from the cooler to the warmer tones to achieve highly customized look of the lips at the moment of 38C/99F. Their “treatment (skincare)” effect is the same across all the shades.

    The product will not be physically changing your lips’ temperature.
  • What does Multi Flora do? Where does it come from?
    It continuously helps to keep lips hydrated, fresh-looking, and naturally full & radiant.

    It’s a type of lactic acid bacteria, naturally found in the human body (bowels). When it’s active, it helps to maintain a healthy balance of intestinal flora, in other words, supports the good bacteria while controlling malignant ones. It has also been said to enhance one’s immunity by being absorbed in the small intestine.
  • How does bacteria stay active? How does it continue working?
    Used in a cosmetic formula as an active ingredient, even the name says “active”, it is no longer alive/active. It’s treated/processed by heat, so there's no risk of any types of infection anymore.

    Yet still, formulated into the cosmetic formula, it works as a catalyst to encourage so-called “good bacteria” on the skin surface, which consumes sebum in order to generate fatty acids and glycerin as hydrating agent. The result is softer and supple lips that remain long.
  • What does Endmineral do? Where does it come from?
    UZ is the first and only beauty company in the world to formulate with Endmineral™ (a type of gemstone- listed as Garnet Powder). This 100% natural material, sourced mainly from Central Africa, has been studied to generate the microcurrent. When used in lip products, it helps to maintain healthy lips, and to provide them with a “natural flush” effect
  • Can we apply the lipstick under the lip treatment? Will it have the same effect?
    Yes
  • Is this product vegan?
    Yes
  • Is this product gluten free?
    Yes
  • What is the shelf life?
    1 year without being opened.
  • How long does 1 lip treatment last?
    1.5 - 2 months on average, but of course it largely depends on personal ways of use.
  • How long will it take to see results?
    This also highly depends on the way each individual uses the product: e.g. how many times and how much amount is applied each time, etc. But with regular usage (3~4 times per day + before sleeping at night), many people started to observe the effect after using it for 7 continuous days.