SUPPORT

ORDERS | UZ

  • How can I change my shipping address?
    Please email us as soon as possible after placing the order support@uz.team
  • Can I cancel my order?
    Please email us as soon as possible after placing the order support@uz.team
  • Can I return or exchange a product?
    If for any reason you are not completely satisfied with your UZ purchase, you may return the gently unused portion and we will refund your account for the full amount of the purchase or exchange it for another item.
    Exchanges will be offered in the event that the wrong product was shipped, the item is defective, or your order arrived damaged.
    To process this exchange or refund, we ask for a photo detailing the issue and a brief description.
    We will then send a return label and upon arrival to us your refund or exchange will be processed immediately.
    Please email support@uz.team with your order number and the product you’d like to return within 3 weeks of the ship date. Please note that original shipping charges are not refunded.
    Credit card refunds are processed in approximately 5 business days.
  • Where is my order?
    Orders shipped via Standard Service are processed and shipped via DHL / USPS in 1 - 2 business days, depending on product availability.
    Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm
  • Do I need to join "team UNFRAME" to place an order?
    No, you can check out as a guest, but joining team UZ will give you access to order and shipping information. You will also be added to our email distribution list for special offers, news, and other benefits.
  • What forms of payment do you accept?
    We currently accept all major credit cards and PayPal.

PRODUCT | UZ

  • Where can I try the products in person?
    UZ Flagship is located in New York City, 19 Howard Street.
  • How do I know when an item will be back in stock?
    Please email support@uz.team and we’ll notify you when the product is back in stock. Sign up for a newsletter to receive the latest news on UZ.
  • Are UZ products Cruelty free?
    All UZ products are cruelty free.
  • Are UZ products Gluten free?
    All 20 Eye Liners are gluten free. Our Lip Treatment is not gluten free.
  • Are UZ products Vegan?
    The following UZ products are vegan: Black, Brown Black, Brown, Gray, Khaki, Yellow, Light Blue, White, Pitch Black, Matte Black, Metallic Black, Platinum Black, Green Black.
  • How can I get an ingredient listing?
    The full list of ingredients is disclosed under each product description. Please email support@uz.team if you have any questions regarding a specific ingredient or an allergy.
  • How are the brushes made?
    The brush is hand blended using 5 different kinds of fibers and can only be done by hand. The brushmaking tradition comes from Kumano and Nara regions of Japan and only 7 people in the world can do this delicate and precise work. It’s been scientifically proven all fibers are equally blended.
  • Do you use animal hair?
    No, we use 5 different kinds of custom made fibers that mimic cuticles of animal hair.
  • How waterproof is the product?
    We use the most advanced Japanese waterproof technology. Our WP Film hybrid polymer provides the perfect line all day against water, sweat, humidity, tears, and oil.
  • How do I take off the product?
    You will be able to remove eyeliner with warm water or any makeup remover.
  • Is the product hypoallergenic?
    Yes.
  • How should I store the product?
    We recommend keeping eyeliners flat on the surface vs vertically.
  • Can you recycle the package?
    Yes. The primary packaging is made from recycled steel, consumer-waste, and recycled plastic. The outer packaging is comprised of compostable cardboard.
  • Do you ever offer product samples?
    Yes, we occasionally offer samples and full-sized product giveaways. Promotions are often announced on our social channels (@UnframeTheBeauty).
  • Do you test on animals?
    Absolutely not. Beauty begins with how you feel, not how you look. We don’t believe hurting animals has any place in beauty. UZ does not test their products or ingredients on animals and does not ask others to do this on our behalf. UZ is and will remain dedicated to a cruelty-free world.
  • Where can I purchase UZ products?
    UZ products are available on our website and at our NYC Flagship, 19 Howard Street.

Shipping

  • Do you ship internationally?
    Unfortunately, we currently do not ship products outside the 50 states.
  • Do you offer free shipping?
    UZ offers FREE standard shipping on all U.S. orders $25 and over (excluding taxes). Shipping for orders under $25 will be charged a flat rate of $5.00 for standard shipping.