SUPPORT

ORDERS | UZ

  • How can I change my shipping address?
    Please email us as soon as possible after placing the order support@uz.team
  • Can I cancel my order?
    Please email us as soon as possible after placing the order support@uz.team
  • Can I return or exchange a product?
    If for any reason you are not completely satisfied with your UZ purchase, you may return the gently unused portion and we will refund your account for the full amount of the purchase or exchange it for another item.
    Exchanges will be offered in the event that the wrong product was shipped, the item is defective, or your order arrived damaged.
    To process this exchange or refund, we ask for a photo detailing the issue and a brief description.
    We will then send a return label and upon arrival to us your refund or exchange will be processed immediately.
    Please email support@uz.team with your order number and the product you’d like to return within 3 weeks of the ship date. Please note that original shipping charges are not refunded.
    Credit card refunds are processed in approximately 5 business days.
  • Where is my order?
    Orders shipped via Standard Service are processed and shipped via DHL / USPS in 1 - 2 business days, depending on product availability.
    Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm
  • Do I need to join "team UNFRAME" to place an order?
    No, you can check out as a guest, but joining team UZ will give you access to order and shipping information. You will also be added to our email distribution list for special offers, news, and other benefits.
  • What forms of payment do you accept?
    We currently accept all major credit cards and PayPal.

PRODUCT | UZ

Shipping

  • Do you ship internationally?
    Unfortunately, we currently do not ship products outside the 50 states.
  • Do you offer free shipping?
    UZ offers FREE standard shipping on all U.S. orders $25 and over (excluding taxes). Shipping for orders under $25 will be charged a flat rate of $3.95 for standard shipping.