SUPPORT

Orders

  • Can I return or exchange a product?
    If for any reason you are not completely satisfied with your UZU purchase, you may return the gently unused portion and we will refund your account for the full amount of the purchase or exchange it for another item.
    Exchanges will be offered in the event that the wrong product was shipped, or if the item arrived damaged.
    Please email support@uzu.team with your order number and the product you’d like to return within 3 weeks of the ship date.
    Please note that original shipping charges are not refunded.
    Credit card refunds are processed in approximately 5 business days.
  • Where is my order?
    Orders shipped via Standard Service are processed and shipped via EMS(Express Mail Service - Japan Post) in 1 - 2 business days, depending on product availability.
    Orders can be tracked at: https://www.ems.post/en/global-network/tracking
  • Do I need to join "team UNFRAME" to place an order?
    No, you can check out as a guest, but joining team UZU will give you access to order and shipping information. You will also be added to our email distribution list for special offers, news, and other benefits.
  • What forms of payment do you accept?
    We currently accept all major credit cards and PayPal.

Products

  • Do you ever offer product samples?
    Yes, we occasionally offer samples and full-sized product giveaways. Promotions are often announced on our social channels (@UnframeTheBeauty).
  • Do you test on animals?
    Absolutely not. Beauty begins with how you feel, not how you look. We don’t believe hurting animals has any place in beauty. UZU does not test their products or ingredients on animals and does not ask others to do this on our behalf. UZU is and will remain dedicated to a cruelty-free world.
  • How can I get an ingredient listing?
    All UZU products are gluten-free, phthalate-free, sulfate-free and alcohol-free. Specific ingredient listings are on all product packaging and can be obtained by contacting us at support@uzu.team.
  • Where can I purchase UZU products?
    UZU products are available on our website.

Shipping

  • Do you ship internationally?
    Unfortunately, we currently do not ship products outside the 50 states.
  • Do you offer free shipping?
    UZU offers FREE standard shipping on all U.S. orders $25 and over (excluding taxes). Shipping for orders under $25 will be charged a flat rate of $3.95 for standard shipping.